Refund policy
Refund and Cancellation Policy
Velocity AI offers digital products, educational resources, consulting, professional services, memberships, subscriptions, and access to online communities and live sessions. Due to the digital and service-based nature of these offerings, purchases are generally final once access has been activated, materials have been delivered, or a scheduled service has begun or been completed.
Refunds and returns are not normally available for electronically delivered or intangible products and services, including digital materials, memberships, subscriptions, courses, educational resources, coaching, consulting, live sessions, community access, downloadable files, streamed content, or similar services.
However, if you notice an incorrect or duplicate charge, or if a verified technical issue prevents you from accessing your purchase, please email support@thevelocityai.com. Our team will review the situation and assist you accordingly.
Recurring Subscriptions
Subscriptions that renew automatically may be canceled before the next renewal date to prevent additional charges.
Canceling a subscription will stop future billing. It does not provide an automatic refund or credit for payments that have already been completed.
Consulting and Professional Appointments
Fees paid for consulting, coaching, advisory, strategy, or other professional services become non-refundable once the appointment or service has been delivered.
Requests to reschedule must be submitted at least 24 hours before the scheduled appointment. Sessions missed by the customer, or canceled with less than 24 hours’ notice, may be considered forfeited and will not be eligible for a refund, unless applicable law requires otherwise.
Technical and Access Problems
If access was not delivered as expected, or a confirmed technical problem caused by Velocity AI prevents you from using the purchased product or service, contact support@thevelocityai.com.
We will investigate the issue and take reasonable steps to restore access or provide an appropriate resolution.
Products and Services Not Eligible for Refund
Unless otherwise required by applicable law, refunds are not available for:
• Digital products and electronically delivered materials
• Memberships and online community access
• Subscription payments that have already been processed
• Courses, guides, educational resources, and training materials
• Consulting, coaching, advisory, and strategy services
• Live sessions, webinars, and consultation appointments
• Downloadable files and streamed content
• Products or services purchased during a sale or with a promotional discount
• Gift cards, when available
Billing Disputes and Chargebacks
If you believe a payment was processed incorrectly, please contact support@thevelocityai.com before filing a dispute or chargeback with your bank or payment provider.
Giving us the opportunity to review the transaction first may allow us to resolve the matter more quickly and directly.
European Union Customers
Customers located in the European Union may have statutory rights related to digital content and services.
By requesting immediate access to Velocity AI products, accessing digital materials after checkout, scheduling a professional session, or beginning to receive the purchased service, you expressly acknowledge that performance may begin immediately.
Where permitted under applicable law, you also understand that your right to withdraw from the purchase may end once digital delivery, access, or performance of the service has started.
Contact Information
For questions involving billing, subscription cancellations, appointment scheduling, technical assistance, or access to a purchased service, please contact: